Intersport Rent general conditions : Rental of skis by internet
Valid from 06/03/2024
Preamble
The company INTERSPORT SERVICES (hereinafter "the Company") ensures, on behalf of the INTERSPORT branded resort shops (hereinafter "the Resort Shop"), the management and registration of bookings for the hire of ski equipment and facilities, for any person making a booking (hereinafter "the Client") via the site accessible at www.intersport-rent.fr (hereinafter, referred to as "the Site").
The Client declares that he has read and agrees to abide by these General Rental Conditions (hereinafter referred to as "the GTC").
The GTC may be subject to change. The date on which these GTC are published online is the date on which they come into force.
It is understood that the applicable T&Cs are those in force on the Site at the time of registration of the stay. Confirmation of a holiday by the Client implies acceptance of these T&Cs.
The Company, the Resort Shop and the Client shall hereinafter be collectively referred to as "the Parties".
Article 1 - GENERAL INFORMATION
The equipment offered for rental is described on the Site for information purposes only.
In fact, the Customer does not reserve a particular model, but a range of equipment suited to the practice that he intends to undertake during his rental period.
The Resort Store where the Customer has booked will make available, as a priority, the material advertised on the Site at the time of booking, but may offer any product available in the Resort Store chosen by the Customer and technically equivalent, in accordance with the practice desired by the Customer.
"The booking is done in several steps on the intersport-rent.fr website:
- The Customer chooses a ski resort /shop /rental period (1st day of skiing – last day of skiing)
- The Customer chooses ski equipment/ services (optional)
- The Customer creates an account or logs in
- The Customer pays for the reservation.
- The Customer then receives from the Company, without delay, an email confirming the order."
The order confirmation email signifies the Company's acceptance of the Customer's reservation.
The Customer has the possibility to reserve gliding equipment (skis, snowboards, etc.) as well as packs and to subscribe to optional paid services, exclusively on the Site.
Among these paid services, the price and availability of which differs according to the Resort Store and the rental period chosen, the Customer may choose:
- the change of glide making it possible to modify the equipment being rented for an equivalent or lower category.
- equipment maintenance
- equipment deposit
- delivery
- click & collect
The Customer may also subscribe to the following paid options :
- ALLIANZ insurance (article 2.2 b)
- the ZEN option for cancellation up to 24 hours before the 1st day of skiing (article 2.2 a)
These options are offered exclusively on the Site at the time of booking.
Article 2 - RENTAL PRICE AND MEANS OF PAYMENT
2.1 RENTAL PRICE
The rental price in the store is indicated in Euros and including tax. It is determined by the date on which the reservation is made, by the rental period, by the Resort Store as well as by the range of equipment and/or services chosen.
The Customer is, therefore, warned that the reference price for the same package on a similar booking date may vary depending on the Resort Stores chosen by the Customer.
In fact, the Resort Stores belong to members under the INTERSPORT MOUNTAIN brand, legally independent of the Company and which, consequently, freely set the rental rates and services offered; the Company is only a technical platform made available to them to offer their ski equipment rental offers.
The web rental price is indicated in Euros and including tax. It is lower than the price of rental in store and contingent upon an online reservation on intersport-rent.fr at least the day before at midnight of the 1st day of skiing.
The Customer who reserves a stay of six days will have the seventh day free; for a stay of thirteen days, the fourteenth day is free. The Customer must select a duration of 7 days to benefit from the free 7th day and 14 days to benefit from the free 14th day. If the customer has forgotten to select the appropriate duration, he may make the request in-store to benefit from it, subject to availability of the equipment.
The Customer may benefit from exclusive offers on the Site, depending on the period and the Resort Store chosen.
The rental price excludes the administrative fee, insurance, and paid options subscribed when booking online. Offers are valid for a limited period. If the customer cancels a booking after benefitting from an offer, they will not be able to use the offer for their new booking if the validity dates have expired.
An administrative fee is charged in addition to the rental price in the amount of 1€ per day of rental, up to a limit of 5€ per reservation.
The Customer is aware of the total amount due at the time of the summary of his rental, before proceeding with payment and definitively recording his reservation.
The prices indicated may be modified at any time without notice, with the understanding that the rates charged are the rates in effect at the time of recording of the Customer's reservation.
Any rental validated by payment is final and will not be able to undergo any subsequent modification. Does not apply to the collection of equipment.
Therefore, the Customer who wishes to modify his reservation (adding equipment, changing dates, resorts, shops or options) will have to cancel it and book a new one.
Depending on the cancellation date and the options chosen, the Customer may or may not be refunded, under the conditions of Article 3 below.
2.2 PAID OPTIONS
The Customer may subscribe to paid options, in addition to the price of the rental including tax, exclusively when booking on the Site.
- ZEN Option
By subscribing to the Zen Option, the Customer may cancel his reservation, partially or totally, without any justification, from the end of the retraction period and up to 24 hours before the date of pick-up of the equipment.
The ZEN option costs 2€ incl. tax per file, in addition to the reservation price, administrative fee and other paid option. It is linked to a reservation. If this reservation is cancelled, the Customer loses this service.
In the event of total cancellation, the Company shall reimburse the Customer 100%, excluding the Zen Option, excluding administrative fees and excluding insurance costs which are retained as compensation.
If the cancellation is partial, the Company will refund the difference between the amount of the original reservation including the discounts applied on the day of reservation and the amount recalculated on the basis of the new reservation.
The Customer must notify the Company under the conditions of article 3.2.2.
- ALLIANZ Assurance
The Customer who has taken out the insurance offered by ALLIANZ, the Company's partner, must refer to the ALLIANZ General Terms and Conditions of Sale, available here.
2.3 PAYMENT METHODS
The Customer may pay for his reservation on the Site by Credit Card with a Carte Bleue, Visa or Mastercard (CB, VISA, EUROCARD or MASTERCARD) – by Bancontact card - Online bank transfer – GiroPay – Ideal
The Company guarantees the security of payment by Bank Card by using the SSL (Secure Socket Layer) encryption system and by using the ADYEN Company for payment processing.
The booking validated by the Customer on the Site will not be effective until Adyen has given its consent.
In case of refusal by credit card, the Customer will be notified on the website. The Company reserves the right to cancel the reservation.
Article 3 - CONDITIONS FOR CANCELLATION
3.1 RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has the right to cancel the booking, without having to give any reason, within 14 calendar days of receiving the email confirming the booking.
To exercise his/her right of withdrawal, the Client must notify the Company of his/her decision by means of an unambiguous statement directly on the Site, via the "my account" section or via the contact section of the Site, selecting "Reservation cancellation request" as the subject.
The Company will reimburse the Customer for the total amount incl. tax paid online at the time of the reservation made on the Site, within a maximum of 14 days by crediting the bank account used at the time of the online reservation.
The Company refuses any refund on any means of payment other than the one used at the time of booking.
After this 14-day period, the customer cannot claim any reimbursement of the sums paid under any circumstances.
However, the Customer's right of retraction is excluded in the following case:
For any bookings made less than 14 days before the scheduled equipment collection date, the cancellation period will end the day before the first day of hire. Any cancellation requests must be sent no later than 24 hours before the date on which the equipment is to be collected.
3.2 Cancellation before the scheduled collection date of the booked material and after the withdrawal period
3.2.1 For any request for cancellation made after expiry of the withdrawal period and before the planned date of collection of the equipment booked, the Company will retain 30% of the total amount of the hire, the administrative costs and the insurance costs by way of compensation.
However, the total amount paid by the Client for the booking, excluding administration costs and insurance costs, will be refundable if the cancellation is due to force majeure as defined by French case law, on proof of payment, which the customer must provide in accordance with the stated deadlines 11.
Cases of force majeure include, but are not limited to: death (ascending or descending family members), strikes, acts of terrorism, natural disasters (storms, tsunamis, earthquakes etc.), major political events (war, revolution), etc.
In the event of force majeure, reimbursement will be made within a maximum of 14 days, by crediting the bank card used for the booking.
3.2.2 However, Customers who have taken the Zen option at the time of their online booking and who cancel it will be refunded in full (excluding administration costs, insurance and Zen Option), barring exceptions, subject to compliance with the conditions set out in article 2.2 above.
In order to receive a refund, the Customer must meet the following conditions:
- Have subscribed to and paid for the ZEN option when booking online;
- Make a cancellation request via their Customer account on the Site or via the Contact section by selecting "Reservation cancellation request" in the subject line on the Site;
- Request cancellation no later than 24 hours before the date on which the equipment is to be collected.
The ZEN option is inapplicable from the date of collection of the equipment, even if the Customer does not collect it, including in cases of force majeure. In this case, the stated cancellation terms and conditions of the article 3.3 apply.
The Company will reimburse the Client by crediting the bank card used for the reservation within a maximum of 14 days, provided that the Client fulfils the aforementioned conditions.
3.3 Cancellation after the scheduled pick-up date of the booked material
In the event of unplanned illness or accident of the Customer using the rented equipment (or any person for which the equipment has been rented) and occurring during the scheduled duration of rental, the Rental contract remains in force. However, if the Client or a representative is able to return the rented equipment concerned, then the amount payable for the Rental of this equipment will be calculated pro rata to the number of days actually rented (on presentation of a medical certificate). Any day of hire begun will be due.
If the Customer has subscribed the ZEN option, it is inapplicable in the event of cancellation after the date of collection of the equipment. Therefore, the Customer cannot be reimbursed the full amount of the reservation, including in case of force majeure.
Climate hazards: in the event of an INTEGRAL closing of the ski area normally accessible from the place of rental of the equipment and only in this case, the rented material can be returned and the relevant rental days will be deducted. The refund will be made within 14 days, by credit of the account if the payment of the order was made by bank card, or by bank cheque if the payment was made by check or ANCV checks.
Customers who have taken out the insurance with ALLIANZ, the company's partner, should refer to the ALLIANZ General Terms and Conditions of Sale, available here.
Please note that ALLIANZ insurance is only available to nationals of the European Union.
SUMMARY OF CANCELLATION TERMS AND CONDITIONS
Article 4 - AVAILABILITY OF PRODUCTS OFFERED FOR RENT
The Resort Store may require that the Customer pay a deposit equal to the public selling price including all taxes (including taxes) of the rented product. The deposit will take the form of a cheque, a credit card imprint or pre-authorisation of the debit, the choice being left to the discretion of the Resort Store.
The Resort Store reserves the right to require that the Customer present two forms of proof of identity before accepting the deposit cheque for the purpose of ensuring the identity of said Customer.
Article 5 - CAUTION
The Customer undertakes to return the equipment clean and in the condition in which it was when he took possession of it.
The Station Store may require the Customer to provide a deposit equal to the public sale price (including all taxes) of the rented product. The deposit will be in the form of a cheque, an imprint of the Customer's bank card or a pre-authorised debit, the choice being left to the discretion of the Station Store. Please note that the customer must be in possession of the physical bank card used to pay for the booking when collecting the equipment.
The Station Store reserves the right to require the Customer to present two pieces of identification before accepting the deposit cheque in order to ensure the identity of the Customer.
Upon complete return of the rented equipment, the Station Store will cancel the print or pre-authorisation to collect, or return the deposit cheque to the Customer, except in the case of repairs (Article 6).
Article 6 - TAKING EFFECT - PROVISION AND RECEPTION
Reservations may be made at any time on the Site, up to the first effective rental day of the Customer.
6.1 Effective date of the rental
The rental contract is valid for the duration of the rental period.
The rental periods available for booking are shown in a calendar.
The hire takes effect when the Customer takes possession of the equipment in the chosen Station Store, for the period indicated in the hire contract.
The hire automatically ends on the date indicated in the hire contract.
The risks are transferred to the Customer as soon as the rented equipment is handed over, who assumes full responsibility for it and undertakes to use it responsibly in all circumstances.
Any reservations regarding the condition of the equipment must be indicated on the hire contract when it is signed with the Station Store.
Consequently, if the Customer keeps the rented equipment beyond the rental period without having regularised his situation, he automatically loses the benefit of all the guarantees provided for in the rental contract and undertakes to pay for all repairs and compensation for the benefit of the Station Store, renter and owner of the equipment not returned under the conditions of the rental contract.
6.2 Pick-up and return of equipment
The Customer is responsible for collecting the hired equipment from the resort shop chosen at the time of booking.
The equipment can be collected the day before the 1st day of hire from 4.00 pm, subject to availability.
The Customer may be asked to show proof of identity by the chosen resort shop.
If the Customer is unable to collect the vehicle on the agreed date, for whatever reason, the Customer undertakes to inform the Station Store as soon as possible.
The Station Store will keep the rented equipment for 24 hours from the scheduled collection date. Once this period has elapsed, the equipment will be released for hire by the Station Store, without the Customer being able to claim any compensation or indemnity.
On the last day of the hire period, as stipulated in the hire contract signed by the Parties, the Customer must return the equipment to the Station Store that hired it, in the same condition as when it was collected.
The equipment may only be returned to the Station Store during its opening hours.
For safety reasons, the Customer undertakes to notify the Station Store of any impacts to the helmet(s) hired by him/her.
Neither the ownership plates (shop stickers, barcodes, etc.) affixed to the equipment hired, nor the inscriptions on it, may be removed or modified by the Customer. The equipment may not be transferred
Article 7 - USE OF RENTED EQUIPMENT
The client certifies that he is able to make use of the rented equipment which he undertakes to use himself.
By express agreement between the parties, the loan or sub-rental of the rented equipment is strictly forbidden.
The client undertakes to use the rented items with prudence and without danger for third parties, in conformity to the regulations in force. He undertakes to maintain them constantly in good condition and to use and maintain them according to the prescriptions for use.
No guarantee will cover any failure to adjust the rented equipment to the specific needs of the client, or any adjustments other than those carried out by the INTERSPORT shop.
Any modification of the adjustment of the equipment made by the Customer alone, at his own initiative, without any intervention by the Resort Store, in whatever form, excuses the Resort Store having made the initial adjustment from any liability for any damage resulting from the modification made by the Customer, including with regard to third parties.
In this regard, the Customer waives any recourse against the Resort Store and against the Company.
Article 8 - REPAIRS
8.1 Any equipment presenting use that exceeds what is necessary to establish the nature, characteristics and proper functioning of the equipment, worn or marked abnormally, damaged, stained, or showing signs of excessive use by the Customer, will be subject to repair or replacement.
The Resort Store that hired the equipment therefore reserves the right to require the Customer to pay exclusively for the cost of repairing or replacing the equipment hired during the Customer's stay.
Repairs will be carried out exclusively by the Station Store that hired the equipment concerned, at the sole expense of the Customer, excluding marks due to normal wear and tear of the equipment hired.
8.2 Any equipment and accessories for which repair proves technically or economically unfeasible must be paid for at the INTERSPORT mountain shop by the client at the replacement price, which is the equivalent of the sale price including VAT minus 15% of reduction per year from the date of acquisition of the equipment by the INTERSPORT mountain shop.
Article 9 - RESPONSABILITY - GUARANTEE
As long as all of the obligations arising from the contract are executed, the client will benefit from the following dispositions, except in case of fraud:
9.1 Customer's civil liability concerning the rented equipment
Unless the Customer has taken out the "theft, breakage" waiver of recourse cover provided for in 9.2 below, the Customer is not covered for any damage suffered by the rented item and is personally liable for said damage, whatever the cause.
However, the Customer may not be held liable for the damaging consequences of hidden defects in the rented equipment or of non-apparent wear and tear unfit for the use for which it is intended, provided that proof of said defects or wear and tear can be provided by the Customer.
9.2 "Theft, breakage” warranty
The Station Store may offer the Customer a chargeable "theft and breakage" guarantee, either when they book online or when they take possession of the rented equipment.
This cover is not offered for all the equipment available for hire, nor by all the Resort Shops.
The price of this guarantee varies according to the equipment and the Resort Shop chosen by the Customer.
The conditions relating to the guarantee, including payment, differ depending on the Station Store and are displayed on the Site or in the Station Store chosen.
If the guarantee is taken out, the Ski Shop will waive all rights of recourse against the Customer and will pay, in the context of normal use, the full cost of repairing or replacing the equipment hired, after deduction of an excess equivalent to the price of a seven (7) day hire (at the basic public rate displayed in the shop) of a ski + boot pack for equipment identical to that hired by the Customer.
It is understood that payment of the aforementioned excess is made in addition to payment for the rental days already completed, at the time of payment for the entire stay.
To benefit from the guarantee, the Customer must follow one of the following procedures:
i) In the event of theft of the rented equipment
The Customer must provide the Station Store, within 24 hours, with the original theft report issued by the gendarmerie or the police.
ii) In the event of breakage of the rented equipment
The Customer must return the damaged equipment to the rental Station Store for repair. The equipment must be recognisable and complete.
The Station Store will pay for the repairs.
If it proves impossible to repair the equipment, the Customer will pay the amount of the excess corresponding to the category of products hired. The Shop may return the equipment concerned to the Customer at his/her request.
The following are excluded from the "theft and breakage" guarantee
- loss or disappearance of the equipment
- misappropriation of the equipment
- any damage to the equipment resulting from non-compliance with the rules of use, the regulations in force, or the conditions of the hire contract.
For example, if a Customer breaks their skis through negligence, they will have to pay for all repairs, as the guarantee they have taken out will not apply.
In all cases where the guarantee is excluded, the equipment will be invoiced to the Customer on the basis of the sale price inclusive of tax, less 15% for obsolescence per year, in addition to the hire charge.
9.3 No warranty "Theft, breakage”
If the Customer has not taken out "theft and breakage" cover, in the event of damage to the equipment that prevents it from being hired out again, the Customer will be required to pay, in addition to the hire charge, all the costs of repair, or else the replacement of the equipment if repair is technically or economically unfeasible.
Article 10 - CANCELLATION CLAUSE
On expiry of the duration of rental foreseen in the contract, in case of non-return, or in case of non-payment of a partial invoice, the client remains responsible for the equipment which he has in his possession.
Its return is obligatory on expiry of the foreseen period of rental under the penalties foreseen in article 314-1 of the New Penal Code, without any need to issue a reminder by registered letter and without the client being able to create any obstacles to this.
Article 11 - COMPLAINS
Complaints that arise during the performance of the rental contract must be reported as soon as possible to the Station Store Manager at the place of stay so that a solution can be sought as soon as possible.
Complaints that cannot be dealt with on site or that have not been resolved satisfactorily must be sent by post within 15 days of the end of the booking to :
INTERSPORT, Consumer Service, 2 rue Victor Hugo, 91160 LONGJUMEAU ;
Via the contact section of the website https://www.intersport-rent.fr/en/contact or by email reservation@serviceclients-intersport.fr.
Any complaint received more than 15 days after the end date of the Customer's reservation will be inadmissible and will not give rise to any compensation or indemnity, on any grounds whatsoever.
If supporting documents need to be provided, the deadline for receiving them is a maximum of 15 days from the date on which customer services requests them. After this deadline, the customer's complaint is inadmissible and may not give rise to any compensation or indemnity, on any grounds whatsoever.
Article 12 - PERSONAL DATA - COOKIES
12.1 Personal Data
The data collected from the Client is the subject of computerised processing by INTERSPORT FRANCE (société anonyme coopérative de commerçants détaillants à capital et personnel variables registered with the RCS of EVRY under number 964 201 123, and whose registered office is located at 2 Rue Victor Hugo, 91160 LONGJUMEAU), in its capacity as data controller.
The data collected is reserved for use by the Site Administration Service.
The personal information collected is required to process the order/rental, to send it, to draw up the invoice and to manage any request relating to the holiday.
To find out more, please consult our confidentiality policy.
12.2 Cookies
Our Site uses internal and third-party cookies in order to improve its navigation and content. They also enable us to provide information on how the Site is used in order to ensure that it is up to date, relevant and free of bugs. The majority of cookies used on our Site are essential for its operation. These cookies can improve performance and provide additional functionalities.
Others enable better targeting to improve your user experience. For example, they collect your browsing habits in order to better target the content offered.
Advertising cookies collect information about you in order to display advertising tailored to your interests on the brand's site and on third-party sites. In some cases, accepting these cookies involves sending your personal data (your surname, first name, postal address, telephone number and email address) hashed in SHA256 to ensure confidentiality. If you deactivate these cookies, you risk seeing less relevant advertising.
For more information on the processing of your personal data, please consult our confidentiality policy and our policy on the use of cookies.
You have several options for managing cookies. You can express and modify your wishes regarding cookies at any time via the "Help" section of your browser's toolbar. This will tell you how to refuse new cookies, obtain a message informing you that you have received them or how to deactivate them.
You can also delete cookies manually:
For Internet Explorer™: open the "Tools" menu, then select "Internet Options"; click on the "Confidentiality" tab, then the "Advanced" tab choose the desired level or follow this link: https://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Firefox™: open the "Tools" menu, then select "Options"; click on the "Privacy" tab then choose the desired options or follow this link: https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Chrome™: open the configuration menu (spanner logo), then select "Options"; click on "Advanced Options" then in the "Privacy" section, click on "Content Settings", and choose the desired options or follow this link: https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Safari™: choose "Safari > Preferences" then click on "Security"; in the "Accept Cookies" section choose the desired options or follow this link: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
For Opera™: open the "Tools" or "Settings" menu, then select "Delete private data"; click on the "Detailed options" tab, then choose the desired options or follow this link: https://help.opera.com/en/latest/web-preferences/#cookies
Find out more about CNIL's advice on blocking third-party cookies: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
To find out more, please consult our policy on the use of cookies.
Article 13 - LICENSE TO ACCESS THE SITE
The Company grants a limited license to access and use the Site for the Customer's personal use. Under no circumstances does this confer the right for the Customer to download or modify all or part of the Site without the express permission of the Company.
This license does not allow any other use, including commercial, of the Site or its content (products, brands, descriptions, prices, data, software, sound extracts, graphics, images, photographs, etc.).
All elements of this Site, whether audio or visual, including the technology used, remain the exclusive property of the Company and are protected by copyright, trademark or patent rights.
Article 14 - MEDIATION OF TRADE
In accordance with Consumer Code article L.612-1, the vendor INTERSPORT offers their Internet customers - for any unresolved dispute in store or in any way engaged in Intersport’s customer service department, relating to the sale of products or the provision of service to which they might need use of a mediator.
To exercise this right, customers are advised to contact the Mediator of Consumption Mediation of Cooperative and Associated Commerce (MCCA) by electronic means via: www.mcca-mediation.fr, or by post at the address: Médiateur du Commerce Coopératif et Associé - FCA - 77, rue de Lourmel 75015 - Paris.
Recourse to the ombudsman is offered free of charge.
Once referred to the Mediator, their office shall check whether the request falls within the scope of admissibility of consumer mediation, and will upon this decision, can therefore act on the admissibility or inadmissibility of the case.
In the event of inadmissibility, the Mediator will inform the Internet user or customer of the denial of the claim within 3 weeks of receiving the complete file. The offices' decision is final and not subject to appeal.
In the event of admissibility, the Mediator delivers will qualify their opinion in the same manner, within 3 months.
This opinion is not binding on INTERSPORT nor the Internet user, who both retain the right to go to settlement of the dispute through the French courts.
For more information on this procedure, please visit : https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Article 15 - APPLICABLE LAW & JURISDICTIONS
The present contract is subject to French law.
In case of any dispute relating to the present contract, the competent Tribunal will be that at the location of the registered office of the company operating the INTERSPORT shop which has delivered the equipment, to which the parties attribute exclusive competence