Help and contact

To arrange ski equipment rentals, you must set up a customer account on the Intersport Rent website. Intersport customer accounts are not the same as Rent customer accounts.

Sign into your account using your old email address. Enter your new email address in the appropriate field. Confirm the new email address, which will then be saved on your Rent account.

You want to create an account on Intersport-rent.fr and you don’t have a loyalty card:

1. In the top right corner, click on "Login" and then on "Create my account."
2. Fill in your personal details and contact information, then click on Validate.
3. You will receive an email confirming your account creation.

You have an INTERSPORT loyalty card but no account on Intersport-rent.fr:

1. From the "Login" tab, select YES next to "I already have an INTERSPORT loyalty card."
2. Enter your name (the one associated with your loyalty card, in uppercase) and your loyalty card number.
3. Click on Create my account.

When asked to sign in to your account, click on "I've forgotten my password". Enter your email address to receive a temporary password that you should use when signing back in for the first time.

Sign into your account, where you will be able to update your contact details and password.

To close your Intersport Rent account, please contact customer services using the form under the contact heading

The interactive maps for each resort will indicate where Intersport stores are located in relation to your accommodation. Enter the name of your resort on the website home page, then look on the map for the name or address of your accommodation.

Information on each resort (e.g. getting there, ski area, altitude, activities) is available on the website home page. Enter the name of the resort in the "Your resort" field and scroll down the page to access the information.

In the event of a closure of ALL of the ski area usually accessible from the equipment rental location –and only in such cases – you may return your rented equipment and the applicable rental days will be deducted. Your refund will be processed within 14 days, by crediting your account or by bank transfer. For more details, please refer to our General Terms and Conditions at the bottom of the website home page.

In winter, stores are open seven days a week with extended opening hours in most cases. Opening hours for each store are given on its dedicated page on the website, after entering the name of the resort and the store. For further information, please contact the store.

All services are listed on the home page of each store. Select the resort, then select the store. Scroll down the page and you will find information under "Equipment and available services". If the store provides a service you are interested in, you can select it at the end of the order process in Step 4 – Details of your booking.

Yes, all our ski rentals include poles and they cannot be removed from the pack.

Yes, you can rent any type of ski or snowboard without the boots. Our rental equipment comes as a pack. However, if you do not want to rent boots, simply uncheck the corresponding box by clicking on it. The opposite also applies, i.e. you can rent boots as a stand-alone option. You will find boots under the equipment and material tab.

This option is available at some stores. You will find ski helmets as a stand-alone option under the "Helmet" tab. If this is not offered online for the selected store, you can rent a helmet in-store.

We select the ski and pole size based on your height and weight. We therefore recommend that you provide the information requested at the end of the booking process, and also again in-store if necessary.

If you have subscribed to the "Switch between ski and snowboard" service offered by certain stores, you can switch from skiing to snowboarding in the same range once during your stay! Some stores even offer unlimited equipment changes!

Single-day rentals are available at some stores at certain times. This option will appear on the INTERSPORT RENT website when choosing your store and the dates of your stay. Single-day rentals are also available when requested in-store. Of course, this is at the discretion of our stores depending on the period.

No. Unfortunately, we cannot guarantee the availability of a specific model. However, our stores will aim to provide you with equipment of at least equal quality. For specific requests, we recommend that you contact the store directly.

The option "One change of skis during the week" or "Unlimited ski changes" is available at some stores. You can purchase these options when choosing your equipment (step 2 of the booking process). It will always be possible to make changes in-store, either free of charge when changing to a rental pack in the same product range, or at a revised price when changing product range (e.g. switching from the Red pack to the Black pack).

Unisex skis may be used by men or women. Skis in the Women's category are specifically designed for a woman's size, and are lighter.

Yes. When you come to collect your equipment, our ski technicians will check that the rental equipment corresponds to your actual height and shoe size. Where an item does not fit properly, they will provide more suitable equipment. Our ski stores usually have plenty of equipment in stock to ensure that you can make changes if necessary. There is no extra charge if the category of equipment actually used during the rental is the same as that requested when booking.

For children aged six or under, the KID range is ideal. For ages seven and upwards, we recommend the JUNIOR BLUE (for beginners), or JUNIOR RED (for more competent/experienced skiers).

You try on your ski or snowboard boots before leaving the store. That way, if your boots don't fit, you can change sizes there and then.

Helmets are not included in the pack. However, we recommend that you rent a helmet to provide maximum protection for your child in the event of a fall or an accident.

Yes, you can rent equipment for other snow activities at some stores via our website. Simply go to the "Other activities" tab when making your booking.

INTERSPORT conforms to the AFNOR standard. Rented equipment is serviced after every rental. Skis are waxed and sharpened, while boots are dried, cleaned and disinfected. We undertake to issue equipment in perfect condition with bindings fitted in accordance with the highest professional standards.

No. However, most INTERSPORT stores can provide theft/damage cover. You can choose this option when selecting your equipment, in step 2 of the order process. Further details about our cover options are available in-store.

All Mountain skis are versatile, all-terrain skis. These skis can handle all types of snow: groomed, bumpy, tracked, or powder. They allow you to alternate between on-piste skiing and off-piste adventures.

Bicycle helmets are not available to rent via the Rental website, but you can rent one in-store.

No. Unfortunately, we cannot guarantee the availability of a specific model. However, our stores will aim to provide you with equipment of at least equal quality. For specific requests, we recommend that you contact the store directly.

Some of our promotions are applied automatically according to what is in your basket. For promotions that require a code, you will need to enter the code when choosing your equipment. The Promo Code field will appear in the summary of your basket, on the right-hand side of the equipment page.

Check the code's validity period, as it may have expired. Also, check that your order meets the terms and conditions for your promo code. And for all our partner offers, please contact your personal contact.

If you have forgotten to enter your promotional code when booking but would still like to use it, you will need to cancel your initial booking and make a new one, making sure to remember to enter your code in the field on the top-right of the equipment page.

The pack prices are set by the stores themselves, so you'll find different prices depending on the store you choose.

Prices are set by our stores and vary on the basis of school and non-school holiday periods, as well as the number of days booked.

We do not offer preferential group rates online. Please contact the store where you wish to make your reservation directly.

Bookings can be paid for by credit or debit card (e.g. Visa, Carte Bleue, MasterCard).

The balance of your ski rental should be paid at the store in the resort when collecting your equipment.

When making payments online via the Rent website, we only accept credit or debit cards (e.g. Visa, Carte Bleue, MasterCard). However, you can pay the balance of your booking using ANCV vouchers in-store. You should confirm that the store at which you make the booking will accept holiday vouchers.

Steps to follow: 
1- Check that your credit card is accepted by our site. 
2- Log out of the Rent site, then restart your booking from the beginning. 
3- If the problem persists : 
- contact your bank, which may not authorise us to debit your account.
- clear your cookies
- try private browsing

Warning: If you have made too many attempts, please do not try again, as this may block your payment card.

The INTERSPORT store at your resort can provide you with an invoice. You will find all the details for your rental in your order confirmation email.

This option is not available for the Rent website at present, but we hope to introduce this service soon.

When you have paid for your order in full, we will send you an email with a voucher that you must print out and present in the store when you come to collect your equipment.

To receive the seventh day free, you will need to select a period of seven days when booking online. If you forgot to add a seventh day at the time of booking, you can ask to add it when in-store to take advantage of this offer. According to store conditions

You can collect your equipment from 4pm on the day before your first rental day (subject to availability at your shop). The equipment must be returned to the shop on the last day of your hire period before the shop closes. For any further information, please contact the shop where you picked up your equipment. You can find their contact details on the shop page of the Rent website.

Your voucher is available in the customer account area under My bookings. Simply click on "Voucher" to download.

You can book your equipment online for as little as 1 day's skiing and up to 14 days. Please note that if you book for a 7-day stay in our stores in France or Andorra, your 7th day of rental is free (please select 7 days when booking).
If you wish to rent for a longer period, please make several reservations.

You can reserve your equipment right up to the day of your booking. However, it is advisable to book in advance to ensure that the equipment you require is available, particularly during school holidays.

You can ask the Customer Services team to postpone the start or end date of your stay by one day, without cancellation, via the contact section. Up to 24 hours before the start of your stay.

To amend your order, you will need to visit your customer account area (under My orders). You can update the details in your order (for each skier: height, shoe size, skiing ability, weight) Up until the day before the start of your stay.

We're sorry, but once you've paid for your reservation, it's no longer possible to add an additional product/service. We invite you to make a new reservation with the missing products.

Please call customer services on 09 69 32 18 19 (calls charged at the standard rate) or send a message using the contact form (Help => Contact us => Amend an order) to request that your order be put back 24 hours.

If you wish to request a total cancellation of your booking, log into your customer area and in the "My Orders" tab click on "Cancellation".

If you cancel within the 14-day cooling-off period, your insurance cover will be refunded in full. After this time, our General Terms and Conditions shall apply.

You cannot change the rental period or the store applicable to a booking. However, if you are within the statutory 14-day cooling-off period after placing your order, you can cancel your order for which you will receive a full refund, then place a new order with your new preferences. To do this, go to your customer account (under My bookings). Select your booking and request a cancellation. If you are outside the 14-day cooling-off period, contact customer services on 09 69 32 18 19 (calls charged at the standard rate) or send a message using the contact form

Contact our Customer Services team using the contact form to remove equipment from your order. If you cancel within the 14-day cooling-off period from the date of your booking, your deposit will be refunded in full. If you cancel after the 14-day cooling-off period and do not have cancellation/interruption cover, you risk losing the deposit paid for this equipment.

If you have paid in 30%, when you pick up or return your equipment in shop, the store will reimburse you for the days you have not skied.
If you paid 100% online, please contact Customer Services in the "Contact us" section.

Some resort stores may offer this guarantee. This is available online when you make your reservation, or directly in store when you collect your equipment.

If you have taken out cancellation/interruption cover, please contact Allianz directly on +33 (0)1 42 99 03 95 or via their website.

If you have taken out theft/accidental damage cover at one of our stores, all repair and replacement costs will be covered by the store, subject to an excess equal to a seven-day rental (at the basic rate indicated in-store) of a ski + boot pack including equipment identical to that in the rental. The excess must be paid in addition to the actual number of rental days. All items of damaged equipment must be returned to the store and should be identifiable. Where equipment has been stolen, you will need to report the theft to the gendarmerie/police and to submit a copy of the incident report to the store. If you have not taken out theft/accidental damage cover, you agree to cover all repair and/or replacement costs. Please refer to Article 7.2 of our General Terms and Conditions for more details.

In the event of an illness or accident during your stay, our partner Allianz will take care of medical expenses, piste rescue services and repatriation costs for you and all those included in your ski booking. For more details, please refer to Allianz's General Policy Terms and Conditions.

Should you require the services of piste rescue teams, repatriation, or medical expenses cover, you must first of all contact Allianz to make a claim. You must cover the cost of the various services, the invoices for which you must then forward to Allianz, who will immediately issue a refund. For more details, please refer to Allianz's General Terms and Conditions.

In the event of a closure of all of the ski area usually accessible from the equipment rental location – and only in such cases – you may return your rented equipment and the applicable rental days will be deducted on a pro-rata basis. Refund requests must be made to Customer Services from your customer account area (under My bookings). When placing your order on our website, you can take out cancellation and interruption cover from ALLIANZ.

Booking your bike on the Intersport Rent site is very simple.

Choose your cycling activity, your holiday destination, then your hire dates. Select your shop from the list, then the cycling equipment you need. Go to your basket to confirm the booking, enter your details and proceed to payment. You can then collect your equipment from the shop or have it delivered to a specified location - provided that the shop you have selected offers this service.

If the destination you are looking for does not appear in the list, this means that online bike hire is not available for the shops concerned. However, the shops in this station may offer direct in-store hire. You can find shop details in our list of INTERSPORT shops offering bike hire.

Online hire lets you choose from mountain bikes, road bikes, DH downhill bikes and electric-assist bikes, plus many other items such as baby seats, trailers, etc.

The catalogue displayed is specific to each shop, depending on their selection and their playground. Some products available in a particular shop may not be available in other shops.

Depending on your age and body shape, you can select the bike size that suits you best. We also offer children's bikes, including electric versions, so you can pedal with the whole family on holiday.

Each shop has its own cancellation policy. Consult the General Terms and Conditions of Hire to find out more.

In addition, please do not hesitate to contact the shop in question directly by telephone or e-mail if you wish to cancel or modify a booking.

Each shop has its own cancellation policy. Consult the General Terms and Conditions of Hire for more information.

Please do not hesitate to contact the shop in question by telephone or e-mail if you wish to cancel or change a booking.

Accessories are not automatically included with the hire of a mountain bike, road bike, DH bike or VAE. However, you can add various items of equipment to your online rental:

- adult and child bicycle helmets

- child's rear seat

- child's front seat

- pannier ;

- bicycle pedals, etc.

The accessories available depend on the shop, but they all offer at least helmet hire to guarantee your safety.

When you book your bike online - provided that the selected shop offers the service - you can choose to have the equipment delivered. In this case, delivery can take place at your holiday accommodation or at a strategic meeting point (e.g. the start of a hiking trail or Bike Park). Contact the shop where you hire your equipment to arrange delivery.

If you have not booked a delivery option, the equipment will be collected from the shop.

Hire prices vary according to the shop selected, the type of bike hired, its size and the hire period. The price (including VAT) is displayed next to each item of equipment (excluding insurance and accessories) and for a given period.

To make your online reservation, the authorised methods of payment are: Carte Bleue, Visa and Mastercard. Other payment methods may be available depending on the shop you choose.

The shop may offer the option of paying only a deposit or the full amount of the booking.

There are no strict restrictions on hiring a road bike, mountain bike or EVB. However, for reasons of safety and comfort, it is important to choose the right size of bike. Depending on the shop and the model, there are sizes to suit every body type, from XS to XL.

For junior bikes, the most common sizes range from 20 to 26 inches, but some shops also offer bikes for younger children.

If you're in any doubt, don't hesitate to contact the shop for advice before making a booking.

Each shop has its own price scale, depending on the models it offers, its location, etc., but also on the length of the hire period. The longer the rental period, the lower the cost per day. To save money, for example, it's better to hire for 3 days than 3 one-day rentals.

Opening hours vary from one Intersport shop to another. Check the details of the shop in question to find out its opening days and times, address and telephone number.

You can find this information by accessing the complete list of shops offering bike hire.

When you select the location and hire dates for your bike, you will see all the bikes offered by the shop.  Selecting the size will give you a more detailed view of availability, and the start date and duration fields will be contextualised according to this criterion. If a bike is not available for the half-day, day or days you have chosen, you will see that it will not be possible to add it to the basket. You are then free to change your booking dates to be able to choose the bike in question, or to select another type of available bike.

The warranty will be offered either as an option on the equipment in the catalogue or directly as an option on the booking.

Warranty conditions vary from shop to store.

Don't hesitate to click on ‘?’ for details of the guarantees offered - you can also contact the shop by telephone or email.

The sending of a voucher is not automatic and varies from shop to shop. If the shop has chosen to send vouchers, you will receive your confirmation by email within a few minutes. If this is not the case, you can click on the ‘print’ button on the confirmation screen to retrieve your booking details.

The deposit is set by the shop where you hire your bike. The amounts vary according to the equipment selected and the final price.

You have the option of paying it directly after booking - 7 days before the start of your stay you will be sent an email to pay it if this has not been done - if not, the deposit will be paid in shop. 

In all cases, if you are asked for a deposit and have not paid it, you will not be able to collect your equipment and use it.

Please consult the specific terms and conditions for each shop for more information.